Troubleshooting
The failures we see most, what each one means, and what fixes it.
6 articles
The printer didn't print after I paidRead the order status — it says whether the job is queued, failed or done.I was charged but the print failedFailed prints refund to Points automatically, normally within minutes.The QR code won't scanClean the sticker, add light, and ask the owner to reprint a damaged code.My PDF looks wrong in the previewThe preview is accurate — a wrong preview means the file needs re-exporting.The print came out faint, streaked or half blankThat is the machine, not the file — tell the shop owner, then raise a ticket.The app can't find any printers near meNearby search needs location and a connection — or skip it and scan the code.